10 Years Guarantee
At Casen Doors, we take pride in the quality and craftsmanship of our products. We are committed to providing our customers with doors that not only enhance the beauty of their spaces but also stand the test of time. To demonstrate our confidence in the durability and performance of our doors, we offer a comprehensive 10-year guarantee on all our products.
1. Guarantee Coverage
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This 10-year guarantee covers any manufacturing defects in materials or workmanship under normal use and service. The guarantee begins on the date of purchase and is applicable to the original purchaser of the product.
2. What is Covered
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Structural Integrity: Any warping, cracking, or splitting of the door caused by manufacturing defects.
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Finish Quality: Peeling, blistering, or significant fading of the door's finish under normal environmental conditions.
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Hardware: Any defects in the hardware supplied with the door, including handles, hinges, and locks.
3. What is Not Covered
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Improper Installation: Damage resulting from incorrect installation, or failure to follow Casen Doors' installation guidelines.
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Unauthorized Modifications: Any alterations, modifications, or repairs made to the door without prior authorization from Casen Doors.
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Environmental Factors: Damage caused by extreme weather conditions, excessive moisture, or exposure to corrosive substances.
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Wear and Tear: Natural wear and tear, including minor scratches, dents, or general deterioration due to aging or everyday use.
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Misuse or Abuse: Damage caused by misuse, abuse, or accidental damage, including impact from foreign objects or improper handling.
4. Claim Procedure
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To make a claim under this guarantee, please follow these steps:
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Contact Us: Reach out to our customer service team at enquiry@casendoors.com with proof of purchase and a description of the defect.
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Inspection: Our team may request to inspect the door or ask for photographs to assess the issue.
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Resolution: If a defect is found, Casen Doors will, at our discretion, either repair the door, replace it, or offer a refund of the purchase price.
5. Limitation of Liability
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Casen Doors' liability under this guarantee is limited to the repair, replacement, or refund of the defective product as specified above. Casen Doors is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Casen Doors Custom-Made Policy
At Casen Doors, we specialize in crafting doors that are custom-made to your exact specifications. Because each door is uniquely designed and manufactured to meet your specific needs, we have established the following policy regarding cancellations, returns, and refunds.
Custom Policy
All orders placed with Casen Doors are made-to-measure and tailored to your precise requirements. This allows us to deliver a product that perfectly fits your space and design preferences.
Cancellation Policy
Non-Cancellable Orders: Once your order has been confirmed and production has begun, it cannot be cancelled. This is due to the custom nature of the product, as materials are sourced and manufacturing starts specifically for your order.
Order Confirmation: We encourage customers to thoroughly review their order details, including measurements and specifications, before confirming the purchase. Any changes must be requested and approved before
Cancellation Policy
Non-Cancellable Orders: Once your order has been confirmed and production has begun, it cannot be cancelled. This is due to the custom nature of the product, as materials are sourced and manufacturing starts specifically for your order.
Order Confirmation: We encourage customers to thoroughly review their order details, including measurements and specifications, before confirming the purchase. Any changes must be requested and approved before production begins.
Return and Refund Policy
Non-Returnable Products: Custom-made doors are non-returnable, as they are created to your exact specifications and cannot be resold or reused for another customer.
Refunds: Refunds are generally not available for custom-made products unless there is a manufacturing defect or an error made by Casen Doors. In such cases, please refer to our 10-Year Guarantee Policy for resolution procedures.
Quality Assurance
At Casen Doors, we take great care in ensuring that each custom-made door meets the highest standards of quality and craftsmanship. We inspect each product before it leaves our facility to ensure it meets your specifications and our stringent quality criteria.
Exceptions
Manufacturing Defects: If you believe there is a manufacturing defect in your custom-made door, please contact our customer service team immediately. We will assess the issue and, if necessary, repair or replace the door in accordance with our 10-Year Guarantee Policy.
Incorrect Specifications: If an error is found in the specifications that is attributable to Casen Doors, we will work with you to correct the issue.
Responsibility of the Customer
Accurate Measurements: It is the customer’s responsibility to provide accurate measurements and specifications when placing a custom order. Any discrepancies due to incorrect measurements provided by the customer are not covered under this policy.
Final Approval: We recommend that customers carefully review all order details and confirm their accuracy before final approval.
Privacy Policy
Effective Date: 23rd August 2008
At Casen Doors, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us, whether through our website, social media, or other forms of communication.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, mailing address, and other contact details provided by you.
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Order Information: Details related to your purchases, including products ordered, delivery address, and payment information.
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Usage Information: Information about your interactions with our website, such as IP address, browser type, device type, and pages visited.
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Communication Information: Information you provide when you contact us for inquiries, support, or feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process and fulfill your orders and deliver products.
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To communicate with you regarding your orders, inquiries, and customer support.
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To send you promotional offers, updates, and marketing communications (you can opt out at any time).
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To improve our products, services, and website functionality.
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To comply with legal obligations and protect our legal rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and marketing agencies.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the safety, rights, or property of Casen Doors and its customers.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
5. Your Rights and Choices
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us using the information provided below.
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze usage, and improve our services. You can manage your cookie preferences through your browser settings.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.